Terms of Use

Last updated June 2, 2023

1. Introduction

Welcome to Tradelle.io, a service provided by Tradelle Research Ltd (“Tradelle”, “we”, “us”, “our”). This document contains the terms and conditions (“Terms”) that govern your use of our product research and fulfillment service. By subscribing to and using our service, you (“You”, “Your”, “Subscriber”, “User”) agree to be bound by these Terms, our Privacy Policy, and any other applicable rules or policies that may be in place.

2. Eligibility

You affirm that you are at least 18 years of age and possess the legal capacity to enter into binding contracts under applicable laws. If you are entering into this agreement on behalf of a corporate entity, you represent and warrant that you have the legal authority to bind such corporate entity to these Terms.

3. Scope of Service

Tradelle is a platform that provides product research and fulfillment services to online sellers. Our offerings include a dashboard of features, specifically, detailed product research, product trends, and order fulfillment through our partners in China. The scope of access to our services is contingent upon the subscription plan you choose.

4. Subscriptions, Payments, Renewals, and Subscription Refunds

We offer a variety of subscription options: Free, Monthly, Yearly, and Lifetime. Only Monthly, Yearly, and Lifetime subscriptions grant full access to our services. Subscription fees, where applicable, are paid in advance and are non-refundable, except as expressly set forth herein. All subscriptions, unless specifically stated, are subject to automatic renewal at the end of their term. If you do not wish to have your subscription renewed, it is your responsibility to cancel your subscription prior to its renewal date.

For the avoidance of doubt, we extend a 7-day money-back guarantee for all inaugural subscriptions. Should a User be dissatisfied with the service during the initial seven days subsequent to their first subscription, they may petition for a full refund by establishing contact with our customer service. This money-back guarantee is applicable solely to the first subscription acquired by a User. In the event that a User terminates their subscription and avails themselves of a refund under this provision, and subsequently re-subscribes to the service, the aforementioned money-back guarantee shall be deemed inapplicable to any and all subsequent subscriptions.

The Lifetime subscription grants you full access to our service for the duration of the service’s existence. The purchase of a Lifetime subscription does not guarantee that the service, or any particular feature or component of the service, will exist in perpetuity. The term “Lifetime” refers to the life of the service, and not the life of the subscriber or any other measure of lifespan. Should Tradelle decide to close, discontinue, modify, or otherwise alter the service, the Lifetime subscription does not entitle the subscriber to any refunds or compensation. The Lifetime subscription exempts the subscriber from further monthly or yearly payments, but it does not protect them from changes to or the discontinuation of the service.

5. Account Registration and Security

To avail of our services, you must register and maintain an active account. You agree to provide accurate, current, and complete information during the registration process, and promptly update such information as it changes. You are solely responsible for all activity that occurs under your account, and you must maintain the security and secrecy of your account username and password at all times.

6. Data Privacy and UK GDPR Compliance

Tradelle respects your privacy and will process your personal data in accordance with applicable data protection laws, including the United Kingdom General Data Protection Regulation (“UK GDPR”). Our use of your personal data is governed by our Privacy Policy.

7. Third-Party Services

Tradelle may incorporate third-party services to facilitate certain features of our platform. While we endeavour to offer high-quality services, we make no warranties regarding, and bear no liability for, the performance, content, accuracy, or security of third-party services.

Our service may contain links to third-party websites or services that are not owned or controlled by Tradelle. Tradelle has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Tradelle shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

8. Fulfillment by Tradelle

Our fulfillment service involves the facilitation of product delivery from our partners in China directly to your end customer. You understand and accept that Tradelle merely acts as a facilitator in this process and does not exert control over the behaviour, performance, or content of any third-party partner.

8.1 Fulfillment Prices and Availability

Prices for fulfillment are subject to change in response to market volatility. Tradelle shall notify you of any price adjustments at least 24 hours before such adjustments take effect. Further, the availability of products for fulfillment may vary depending on market conditions and supply chain constraints. In the event a product becomes unavailable, we will promptly inform you via email.

8.2 Product Damage, Loss, Defect, and Returns

8.2.1 In circumstances of product damage or defect upon delivery, it is incumbent on the User to furnish Tradelle Research Ltd with documentary evidence of the same, preferably in the form of photographs, submitted via email to within a period of seven (7) calendar days following receipt of the product.

8.2.2 Similar provisions apply in instances of loss of product during transit, as determined by the tracking information provided by the responsible parcel delivery company.

8.2.3 The decision as to whether a refund or a replacement product will be offered in such circumstances resides solely within the discretion of Tradelle Research Ltd. Such decisions shall be made on a case-by-case basis, taking into account all relevant circumstances surrounding the claim, including but not limited to the nature and extent of the damage or defect, the evidence provided by the User, and the tracking information available.

8.3 Currency Conversion

All prices pertaining to fulfillment services as presented on our platform are denominated in United States Dollars (USD), unless explicitly stated otherwise.

In the event that a different currency has been selected by the User for the purpose of transaction, all fulfillment invoices shall be raised in that respective currency. For such transactions, the applicable exchange rate shall be determined in accordance with the public exchange rates promulgated by the European Central Bank on the date of invoice issuance.

The User acknowledges that fluctuations in the applicable exchange rates may occur and that Tradelle accepts no liability for any loss or damage, direct or indirect, that the User may suffer as a result of such fluctuations.

The User shall be solely responsible for all risks associated with currency conversion and agrees to indemnify Tradelle against any loss that it may sustain as a result of currency conversion under this clause.

8.4 Fulfillment Invoicing

Multiple orders relating to fulfillment services may be consolidated into a single fulfillment invoice at the sole discretion of Tradelle.

The User is obliged to provide accurate and complete billing information within the dashboard for the purpose of fulfillment. This includes, but is not limited to, the provision of a default payment method, which shall be used for the execution of automatic payments.

Fulfillment of orders shall be initiated subsequent to the receipt of payment, save for instances involving Users who have been deemed as ‘trusted’ by Tradelle. The designation of ‘trusted’ status lies solely within the purview of Tradelle and may be accorded or revoked at Tradelle’s discretion. The fulfillment of orders prior to payment receipt for ‘trusted’ Users does not absolve the User of the obligation to make due payment.

The User shall receive a fulfillment invoice at the email address provided during the sign-up process. It is the User’s responsibility to ensure that this email address is accurate and regularly monitored.

Payment of all fulfillment invoices must be completed within a period of 24 hours from the issuance of the invoice. Failure to make timely payment may result in suspension or termination of access to the service, in addition to other remedies available to Tradelle under these Terms or applicable law.

8.5 SEPA Mandates

Single Euro Payments Area (SEPA) mandate is available as a method of payment for fulfillment services through our payment processing partner, Stripe. It is the User’s responsibility to comply with the terms and conditions stipulated by Stripe in relation to the use of SEPA mandates.

For each instance of a SEPA chargeback, a fee of 8.50 USD shall be levied against the User. This chargeback fee is subject to change at Tradelle’s sole discretion and upon reasonable notice to the User.

Tradelle Research Ltd reserves the right to demand interest on delayed payments in accordance with the prevailing legal provisions applicable within the User’s local jurisdiction. This may include, but is not limited to, statutory interest rates, penalties, and costs associated with the recovery of such payments.

It is the User’s responsibility to understand the implications of using a SEPA mandate as a payment method, including any charges, penalties, and rights associated with chargebacks and delayed payments.

9. Service Availability

Tradelle strives to keep our services operational. However, certain technical difficulties, maintenance or upgrade operations and other factors may, from time to time, result in temporary service interruptions. We will work to minimise any disruption, inconvenience, or loss caused by such interruptions. However, Tradelle does not warrant that our services will be uninterrupted or error-free, and we will not be responsible for any losses or damages you may suffer as a result of service interruptions or losses of data.

10. Changes to the Service

Tradelle reserves the right to modify or discontinue, temporarily or permanently, our services (or any part thereof) with or without notice. This includes the right to change, add or remove functionalities and features of the services, or to change the fees and charges for our services. We will use reasonable efforts to provide you with notice of any significant changes to our services.

However, it is your responsibility to check these Terms regularly for changes. Your continued use of the services following the posting of changes will mean that you accept and agree to the changes. If you do not wish to continue using the services under the new version of the Terms, you may terminate your account by contacting us.

11. Intellectual Property Rights

Unless otherwise indicated, all materials on our platform, including but not limited to text, images, logos, and trademarks, are owned by, or licensed to, Tradelle and are subject to copyright and other intellectual property rights under UK and foreign laws and international conventions.

12. User Obligations and Conduct

As a user of our services, you agree to act responsibly and comply with all applicable local, state, national, and international laws and regulations. You are solely responsible for all transactions or actions taken on your account, including any data or content transmitted or shared through our services.

13. Limitations and Exclusions of Liability

To the maximum extent permitted by applicable law, Tradelle, its directors, employees, agents, suppliers, or affiliates, shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (a) your access to, use of, inability to access, or inability to use our services; (b) any conduct or content of any third party on our services; (c) any content obtained from our services; and (d) unauthorised access, use, or alteration of your transmissions or content.

14. Amendments to these Terms

Tradelle reserves the right to amend these Terms at any time. If amendments are deemed significant, we will endeavour to provide at least 30 days’ notice prior to any new terms taking effect.

15. Governing Law

These Terms and any disputes arising out of or in connection with it will be governed by and construed in accordance with the laws of the United Kingdom.

16. Termination

Tradelle reserves the right to terminate or suspend your account, and to refuse any and all current or future use of the services, without prior notice or liability, for any reason or no reason, including but not limited to if you breach these Terms.

17. Indemnification

You agree to indemnify and hold harmless Tradelle, its subsidiaries, affiliates, licensors, and their respective officers, agents, partners, and employees, from and against any loss, liability, claim, demand, damages, costs, and expenses, including reasonable attorney’s fees, arising out of or in connection with your use of our services, your conduct in connection with our services, or any violation of these Terms or of any law or the rights of any third party.

18. Disclaimers

Tradelle provides our services on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

19. Dispute Resolution

Before resorting to formal proceedings, we strongly encourage you to first contact us directly to seek a resolution by going to our customer support site at or at:

Tradelle Research Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

20. Contact Information

If you have any questions about these Terms, please contact us at .

21. International Use

Our service may be accessible worldwide, but we make no representation that materials on this site are appropriate or available for use in locations outside the United Kingdom, and accessing them from territories where their contents are illegal is prohibited.

22. Force Majeure

Neither Tradelle nor you shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control.

23. Entire Agreement

These Terms, together with any amendments and any additional agreements you may enter into with Tradelle in connection with the services, shall constitute the entire agreement between you and Tradelle concerning the services.

24. Severability

If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.

25. Waiver

No failure or delay by Tradelle in exercising any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

26. Assignment

You may not assign, delegate, or transfer these Terms or your rights and obligations hereunder, in any way (by operation of law or otherwise) without Tradelle’s prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

27. No Partnership or Agency

Nothing in these Terms is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.

28. Survival

All provisions of the Terms, which by their nature should survive, shall survive termination of services, including without limitation, ownership provisions, warranty disclaimers, and limitations of liability.

29. Interpretation

In these Terms, the words “including” and “include” mean “including, but not limited to.”